TrueBuild Websites ("TrueBuild Websites", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how TrueBuild Websites may collect, use, store, and disclose personal information when you visit our website, contact us, purchase our services, or otherwise interact with us.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
We may also collect limited technical information automatically when you use our website, such as:
2. How We Collect Information
Information may be collected when you:
3. How We Use Personal Information
We may use personal information to:
4. Contact Forms
Our website may use third-party form services such as Formspree to process contact form submissions. Information submitted through these forms may be processed by the relevant third-party provider in accordance with its own privacy policy and terms.
We recommend that you do not submit sensitive personal information through website contact forms unless specifically requested.
5. Payments
Payments may be processed through third-party payment providers. TrueBuild Websites generally does not directly store complete payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies, security practices, and terms.
6. Third-Party Services
We may use third-party providers to operate our business and deliver services, including providers for:
These providers may process personal information on our behalf or independently as described in their own privacy policies.
7. Analytics & Cookies
Our website may use cookies, analytics tools, or similar technologies to understand website usage, measure performance, and improve the user experience.
These technologies may collect information such as browser type, device information, pages visited, approximate location, referral information, and interactions with the website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide services, including to:
We do not sell personal information to third parties.
9. Overseas Disclosure
Some third-party service providers used by TrueBuild Websites may store or process information outside Australia. As a result, personal information may be disclosed to or stored in overseas jurisdictions.
Where required by applicable privacy law, TrueBuild Websites will take reasonable steps to ensure that overseas disclosures are handled appropriately.
10. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically using cloud-based systems and third-party service providers.
While we take reasonable security measures, no internet-based system can be guaranteed to be completely secure.
11. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, meet legal obligations, or otherwise as permitted by law.
When personal information is no longer required, we may securely delete or de-identify it where reasonably practical.
12. Access & Correction
You may request access to personal information we hold about you and may request that inaccurate or incomplete information be corrected.
We may need to verify your identity before responding to an access or correction request.
In certain circumstances, we may be permitted to refuse access or correction requests in accordance with applicable law.
13. Marketing Communications
Where permitted by law, TrueBuild Websites may contact you with information about our services, offers, or business updates.
You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe mechanism.
Transactional or service-related communications, such as invoices, project updates, support messages, or account information, may continue where reasonably necessary.
14. Children's Privacy
Our services are intended for businesses and general users and are not specifically directed towards children. We do not knowingly collect personal information from children for the purpose of providing our services.
15. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
16. Australian Privacy Law
TrueBuild Websites aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable to our business.
Privacy obligations may depend on the nature and size of a business and the circumstances in which information is collected.
17. Privacy Complaints
If you believe we have mishandled your personal information, you may contact us with details of your concern. We will consider and respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
18. Changes to This Privacy Policy
TrueBuild Websites may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or privacy practices.
The latest version will be published on the TrueBuild Websites website with the applicable "Last Updated" date.
19. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact TrueBuild Websites through the contact details provided on our website.